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Be More Awesome By Following Up
photo by http://www.flickr.com/photos/deeveeland/ The single most important thing you can do to increase customer value is to follow up on the things you said you would you do the last time you talked...
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Don’t let good customers make bad decisions
Photo by http://www.flickr.com/photos/lori_greig/ Quick: how many clicks does it take to do something important in your product? Count them. If it seems like too many, it probably is too many clicks if...
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A Modest Proposal to Measure the Voice of the Customer
photo by http://www.flickr.com/photos/miuenski/ When talking to people about customer service, I often hear them discuss the idea of the “Voice of the Customer.” Ideally, this might mean “knowing...
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Email, the Operating System for Life
photo by http://www.flickr.com/photos/stuckincustoms/ Why you should bring your interactions to the place where people already spend their time. Email is the #1 Destination photo by...
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Who took a chance on you?
What does it take to succeed? this post was inspired by Bijan Sabet’s Who Took a Chance on You? and is a contribution to Startup Edition. photo by http://www.flickr.com/photos/sovietuk/ If you’re...
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What tools and skills do you value in your startup?
photo by http://www.flickr.com/photos/mondayne/8090010193 This post is a contribution to Startup Edition. Tools are a Commodity We could talk all day about the tools we use. Agile is Best! Pomodoro is...
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Two of the Dumbest Business Mistakes I’ve Ever Made
photo by http://www.flickr.com/photos/plindberg/2872583288/ //Read about more mistakes in the newest Startup Edition “Do not fear mistakes. There are none.” -Miles Davis. We all make mistakes. I’ve...
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Your first MVP is Wrong
photo by http://www.flickr.com/photos/deanmeyers/ This essay is written as part of the Startup Edition project – check out the other essays here. It would be awesome if your first iteration of a...
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Make your idea simpler.
When you write out an idea it’s tempting to include everything. First, the part of the idea that was nifty; then the part of the idea that explained what you meant; and finally the words that convey...
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Duct tape and baling twine are essential tools for your startup
photo by http://www.flickr.com/photos/rhian/ Think Like MacGyver Using duct tape and baling twine, you can build almost anything you need. It won’t be pretty, and it’s a good metaphor for finding a way...
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